6-Month Pre-Paid Plan Terms and Conditions

Terms & Conditions: 6-Month Prepaid Weight Loss Treatment Plan

Effective Date: 1 July 2025

Provider: Phlo Clinic

Applies to: Patients enrolled in the 6-month upfront weight loss medication plan (the “Plan”)

1. Eligibility & Clinical Assessment
   
   1. All patients must complete a clinical consultation and medical screening to confirm eligibility for treatment.
   2. Acceptance onto the Plan is subject to approval by a licensed UK prescriber.
   3. In cases where treatment is deemed clinically unsuitable before medication is dispensed, patients will receive a full refund.

2. Plan Inclusions
   
   1. The 6-month Plan includes:
   2. A fixed supply of weight loss medication, dispensed monthly following a clinical check-in and review.
   3. Access to a prescribing clinician and in-house Obesity Specialist Dietitian.
   4. Ongoing access to our Patient Care team for support.

3. Payment Terms
   
   1. Full payment is required upfront to enrol in the Plan.
   2. Early access pricing offers up to 20% off compared to monthly payment options. Final savings may vary based on individual treatment dosages and medication brand.
   3. The upfront fee is inclusive of standard dispensing fees. Any additional services or prescription changes may be subject to further cost (if applicable and clearly communicated).

4. Medication Supply & Dispensing
   
   1. Medications are dispensed following your monthly clinical check-in, as determined by clinical appropriateness and pharmacy stock availability.
   2. In rare instances of national supply shortages, delivery may be delayed. In such cases, patients will be kept informed and alternative arrangements or refunds may be offered.
   3. If your medication delivery is delayed or does not arrive on time, and this results in missed doses, we will issue a pro-rata refund for each missed dose based on your 6-month plan pricing.
   4. This refund will be processed back to your original payment method within 10 business days of confirmation of the missed delivery.
   5. To be eligible for a refund:
      
      1. You must notify us of the missed or delayed delivery within 3 days of the expected delivery date.
      2. Our delivery records must confirm that the medication was not delivered as scheduled, and that the delay was not due to customer action (e.g., incorrect address or missed courier attempt).
   6. Please note that delays caused by circumstances beyond our control (e.g., severe weather, carrier disruptions) may be exempt from refund eligibility.

5. Refund & Cancellation Policy
   
   1. Patients may cancel the Plan and request a pro-rated refund if:
      
      1. They experience medically significant side effects that require discontinuation.
      2. They are advised by a clinician to stop or pause treatment.
      3. They fall pregnant.
      4. They have been new diagnoses or experience changes to existing diagnoses.
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   2. Refunds are calculated based on full RRP pricing, not the discounted plan rate. Even after Month 5, we offer a £50 flat goodwill refund as recognition of your early commitment.
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   3. We cannot accommodate requests to pause treatment, and in such cases would recommend cancellation of treatment.
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   4. If you need to cancel before the 6 months are complete, for example due to side effects or new health conditions, we’ll refund the unused portion of your plan based on the full retail value of the treatment you’ve already received. Here’s how it works:
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6. Plan Duration & Expiry
   
   1. The Plan is valid for a 6-month consecutive treatment period beginning from the date of first medication dispatch.
   2. Extensions to the treatment timeline must be clinically approved and may not exceed a total of 2 months unless otherwise agreed in writing.

7. Liability & Disclaimers
   
   1. This Plan does not guarantee specific weight loss outcomes. Results may vary based on individual response, adherence, and lifestyle.
   2. Patients are advised to follow medical, nutritional and lifestyle guidance provided throughout treatment.
   3. Phlo Clinic is not responsible for delays caused by incorrect shipping details, patient unavailability, or failure to attend required consultations.
   4. We reserve the right to cancel the Plan at any time. If you are signed up to the Plan at such a time, we will contact you to discuss your options.

8. Data Protection
   
   1. All personal data will be handled in accordance with GDPR and our Privacy Policy.
   2. Your health information will only be shared with your prescriber and clinical team as needed for safe care delivery.

9. Contact & Complaints
   
   1. For any questions, cancellation requests, or complaints, please contact:
      
      1. Email: support@phloclinic.co.uk
      2. Phone: 020 8191 9444
      3. Registered Address: Phlo Clinic, Unit 1 Fifth Street, Trafford Park, Manchester, England, M17 1JX
      4. GPhC number: 9011171
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10. Amendments
    
    1. Phlo Clinic reserves the right to update these Terms at any time. Patients will be notified of any material changes that affect their rights under the Plan.

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