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Phlo Clinic FAQs

Weight Loss FAQs

Phlo Clinic FAQs

Is Phlo Clinic a safe online service to use?

Yes, we are fully regulated by the GPhC in the UK and adhere to strict data and privacy laws to keep you and your medical information safe.

Are the people checking my order medically trained?

Yes, all of the clinical team who review your consultations are fully qualified prescribing pharmacists who have undergone additional training. All of our pharmacists and prescribing pharmacists are fully qualified and GPhC registered

Can I speak to a prescribing pharmacist before I'm provided treatment?

If we need to, our prescribing pharmacists may get in touch to confirm the information you provided when completing your treatment questionnaire. If you have any queries throughout the process, you can contact our clinical team by emailing support@phloclinic.co.uk or calling 020 8191 9444.

How quickly will you review and send my order?

Please allow up to 2 working weekdays for your consultation to be reviewed by our clinicians. Consultations completed after 2pm on Friday, or over the weekend, will be queued for review on the following Monday. Once approved, orders will be sent via our FREE Tracked 24 service, which can take from 1 to 3 days. Read more here about how this works for weight loss orders.

I've had a similar treatment before - do I still need to complete a questionnaire?

Yes. As your health can vary over time, we like to check in with all new and returning patients to ensure there are no new underlying health concerns that may cause issues with a treatment.

Can I place an order on behalf of someone else?

No, you can only place an order for yourself. During the questionnaire stage you’ll be asked to confirm that the item(s) are for your own use, and you’ll be asked personal medical details that are critical in our review of your order.

Is Phlo Clinic the same as Phlo Digital Pharmacy?

Phlo Clinic is an independent prescribing treatment service. We are the same team behind the NHS online pharmacy, Phlo Digital Pharmacy.

In addition to servicing our 66,500+ general prescription patients, we want to give patients better access to lifestyle and common condition treatments. We believe the future of healthcare is digital and patients need the option of faster access to on-demand healthcare and prescription medication services.

When do I pay for my order?

When you complete your order we’ll ask you to provide your card payment details, but we’ll only take payment when our clinicians approve your items*. This may show on your bank statement as a ‘pending transaction’ and you’ll need to have the funds in your bank account at the time of completing your order.

If our clinicians are unable to approve your order on medical grounds, the transaction will be cancelled at our end and the funds released from the "pending transaction" state.

*On the rare occasion where we’ve not been able to complete your consultation review within 6 days, your order total will leave your account. This usually happens because we’re performing final suitability checks and making sure the treatment requested is right for you (such as information from your GP or we’ve asked you for additional health details). If we then cannot approve your order, the full amount will be automatically refunded back to you.

Will you inform my GP?

During the online consultation, we’ll ask you to provide your GP details. If our consultation is approved, we’ll contact your GP and let them know about any treatments you start with Phlo Clinic.

Weight loss FAQs

Will I be eligible for weight loss treatment?

To ensure your clinical safety and the best chance of successful treatment, we ask patients to meet our eligibility requirements for injectable weight loss medications. Self-check your initial eligibility below, but please be aware that meeting these factors doesn’t guarantee automatic approval. Every patient needs to complete a simple to use online consultation form, which is then reviewed by our specialist clinical team.

Initial eligibility criteria:

Between 18 and 75
You have a BMI above 30 or have a BMI above 27 and a weight-related accompanying condition (e.g. high blood pressure or cholesterol amongst others)
You do not have diabetes (or pre-diabetes requiring treatment)
Meet all other clinical criteria subject to your medical history

What are injectable weight loss medications?

These are revolutionary injectable treatments proven to help you lose weight. They stimulate hormonal receptors related to energy and appetite, and can help you achieve your weight loss goals when combined with dietary and lifestyle changes

How do weight loss injections work?

Depending on the treatment you use, they stimulate two different naturally occurring hormonal receptors: glucagon-like peptide-1 (GLP-1) and glucose-dependent insulinotropic polypeptide (GIP).

GLP-1 helps to regulate blood sugar levels, which in turn talks to the brain to make you feel less hungry and prevent cravings. It also slows down the emptying of the stomach to keep you feeling fuller for longer.

GIP regulates energy balance in brain and fat cells, enhancing the GLP-1 effect of suppressing your appetite and improving sugar control.

Wegovy works on GLP-1 alone, whereas Mounjaro combines with GIP to increase the weight loss potential.

What weight loss medication do you offer?

Phlo Clinic will offer a range of injectable weight loss medications including Wegovy and Mounjaro. All treatments will be subject to a clinical consultation, your suitability for treatment and will be subject to stock availability and demand.

Can I take weight loss treatments alongside other medications?

Weight loss medications are generally considered safe to take alongside many other medications, however there are cases where medications may adversely interact with each other. Each person’s clinical circumstances are different, so it’s always best to consult a clinical expert for an individual assessment. You should always provide a full and honest medical history alongside a note of any prescription and non-prescription medications you’re taking.

Are Mounjaro and Wegovy safe?

These weight loss medications are approved for use by the MHRA, the UK government department responsible for ensuring that medicines and medical devices work and are safe.

Your treatment will be supervised by our qualified pharmacists and clinical team at all times. If you experience any side effects or changes in overall health, you must let us know so we can ensure your safe health & wellbeing.

Are there side effects from taking the weight loss medication?

Like all medicines, some people may experience side effects when taking weight loss medications. It’s important to understand which side effects you may experience and what the likelihood of experiencing them is.

It’s important to add that not everyone will experience side effects, and if you don’t, that doesn’t mean that your medication isn’t working. Many people experience a successful weight loss journey with no side effects.

Explore the full list of possible side effects in the Patient Information Leaflet that comes with the medication.

Mounjaro Patient Information Leaflet

Wegovy Patient Information Leaflet

How to administer your weight loss injection

Most users say they can barely feel the needle when they inject! The key to this (and a seamless injection experience) is to follow the detailed step-by-step instructions that will come with your selected weight loss pen.

Make sure you read our What to do before you inject article before you get started. It’s then important to thoroughly read the injection instructions and follow all the key steps; right from preparation, to injecting, and finally to post-injection.

How much do weight loss treatments cost?

Prices will start from around £129 per month; including your medication, at-home delivery and the supportive oversight of our clinical team. As your plan progresses and your monthly dosage increases, the monthly price may also increase.

How much weight can you lose?

If your treatment is followed correctly and you adopt lifestyle changes (healthier eating and exercise) you can lose up to 15% to 20% of your bodyweight in a 17-month period. Results are dependent on the treatment you choose, as clinical studies show varying results per treatment type.

How do I re-order my next dose?

Our clinical team will check in regularly with you via email to see how you are progressing with treatment. Towards the end of your first month, you will receive reminder emails with instructions on how to re-order your next dose. You will be directed to a shorter clinical consultation designed to assess how you are getting on with your treatment and whether or not you need a dosage adjustment. You can also log in to your Morrisons Clinic account and re-order this way should you choose. For optimal results, we encourage patients to take a long term view of this treatment on a monthly basis until you reach your weight loss goal.

What do weight loss injections contain?

The active ingredient in Wegovy is Semaglutide. Semaglutide belongs to a class of GLP-1 medications which contributes to reducing hunger pangs, slowing gastric emptying, and increasing insulin production. The active ingredient in Mounjaro is Tirzepatide. This has a similar effect; decreasing food intake and slowing gastric emptying.

Who checks my consultation?

Yes, all of the clinical team members who review your weight loss consultations are fully qualified prescribing pharmacists who have undergone additional training. All of our pharmacists and prescribing pharmacists are fully qualified and GPhC registered.

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I just want to say thank you for changing my life. I feel amazing.

Ash

The transformation has been profound - I feel great, my clothes are hanging off me

Clare

I feel good. My BMI is healthy and my knees do not hurt!

Customer survey response

Food noise turned off like a switch…amazing.

Customer survey response

A very reliable service. Quick approvals yet solid support.

A.T

Absolutely first class service! Extremely helpful, knowledgeable and friendly .

Jane

Been using this company for 3 months now, can’t fault them

Maxine

In just 4 weeks, I have lost 11.5lbs. I feel fitter and so much more confident than before.

Madeleine

In just nine weeks, I've experienced a remarkable transformation.

Sandi

I am 27kg lighter, the lightest I have been in 20 years.

Customer survey response

I feel good. My BMI is healthy and my knees do not hurt!

Customer survey response

Absolutely first class service! Extremely helpful, knowledgeable and friendly .

Jane

The transformation has been profound - I feel great, my clothes are hanging off me

Clare

A very reliable service. Quick approvals yet solid support.

A.T

I just want to say thank you for changing my life. I feel amazing.

Ash

In just 4 weeks, I have lost 11.5lbs. I feel fitter and so much more confident than before.

Madeleine

In just nine weeks, I've experienced a remarkable transformation.

Sandi

I am 27kg lighter, the lightest I have been in 20 years.

Customer survey response

Food noise turned off like a switch…amazing.

Customer survey response

Been using this company for 3 months now, can’t fault them

Maxine

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Phlo Clinic
Unit 1 Fifth Street
Trafford Park
Manchester
England
M17 1JX

Dennis Ouko
MRPharmSGPhC
Registration Number: 2205052
Phlo Technologies Ltd