FAQs
Need assistance? Browse our frequently asked questions for quick and reliable answers. For more tips and insights on weight loss treatments, visit our Advice Hub.
Go to category:
Will I be eligible for weight loss treatment?
Can I take weight loss treatments alongside other medications?
Are Mounjaro and Wegovy safe?
Is Phlo Clinic a safe online service to use?
Is Phlo Clinic the same as Phlo Digital Pharmacy?
Treatment Information
What are injectable weight loss medications?
How do weight loss injections work?
What weight loss medication do you offer?
How much weight can you lose?
What do weight loss injections contain?
Consultation & Ordering
Are the people checking my order medically trained?
Can I speak to a prescribing pharmacist before I'm provided treatment?
How quickly will you review and send my order?
I've had a similar treatment before - do I still need to complete a questionnaire?
Can I place an order on behalf of someone else?
Will you inform my GP?
How long does a Phlo Clinic consultation take to complete?
Why does my consultation review take longer than other suppliers?
Will my order be made out side of clinical hours?
Can I cancel my Phlo Clinic order?
Why might a Phlo Clinic order not be approved?
Who checks my consultation?
What evidence do I need to provide if I’m transferring from another GLP-1 provider?
Payments & Pricing
When do I pay for my order?
Do you offer discount codes?
How much do weight loss treatments cost?
Delivery & Faulty Products
What happens if my Phlo Clinic delivery arrives damaged?
My Phlo Clinic pen looks like it has particles in it, or the packaging has leaked, is it safe to use?
What happens if my Phlo Clinic weight loss pen is faulty?
Do I need to be home to receive my Phlo Clinic delivery?
Using your treatment
Are there side effects from taking the weight loss medication?
How to administer your weight loss injection
How do I dispose of my sharps bin?
Re-order & renewal
How do I re-order my next dose?
Can I order a 2-month supply of medication from Phlo Clinic at once?
Does Phlo Clinic offer discounts for returning customers?
When can I re-order my next dose from Phlo Clinic?
Online healthcare you can trust
750,000+
Delivered medicines
345,000+
Delivered orders
17,500+
Deliveries per month
Very fast and effective service. Would highly recommend.
Carly W
Very informative professional guidance given throughout
Anne Starkie
After being let down by another pharmacy I chose to take my custom to Phlo and I’m so pleased I did!
Laura
A very reliable service. Quick approvals yet solid support.
A.T
Reordering is quick and easy.
Caroline Rowland
Every step of the way there is guidance and support, from meal plans to administering medication.
Sylvia G
A great customer service experience, thank you!
Lynda Flello
Life changing experience! I’m so glad I chose Phlo Clinic.
Ali Harper
Great, reliable service from Phlo. Highly recommend.
Darren Ennis
My experience with Phlo Clinic was positive, they’ve helped me every step of the way.
Michael Molloy
My experience with Phlo Clinic was positive, they’ve helped me every step of the way.
Michael Molloy
Every step of the way there is guidance and support, from meal plans to administering medication.
Sylvia G
Very fast and effective service. Would highly recommend.
Carly W
Reordering is quick and easy.
Caroline Rowland
Great, reliable service from Phlo. Highly recommend.
Darren Ennis
Life changing experience! I’m so glad I chose Phlo Clinic.
Ali Harper
Very informative professional guidance given throughout
Anne Starkie
After being let down by another pharmacy I chose to take my custom to Phlo and I’m so pleased I did!
Laura
A very reliable service. Quick approvals yet solid support.
A.T
A great customer service experience, thank you!
Lynda Flello
Phlo Clinic
Together we’ll find the right treatment for you.
How can we help