Contact Us | Phlo Clinic

Is Phlo Clinic a safe online service to use?

Yes, we are fully regulated by the GPhC in the UK and adhere to strict data and privacy laws to keep you and your medical information safe.

Are the people checking my order medically trained?

Yes, all of the clinical team who review your consultations are fully qualified prescribing pharmacists who have undergone additional training. All of our pharmacists and prescribing pharmacists are fully qualified and GPhC registered

Can I speak to a prescribing pharmacist before I'm provided treatment?

If we need to, our prescribing pharmacists may get in touch to confirm the information you provided when completing your treatment questionnaire. If you have any queries throughout the process, you can contact our clinical team by emailing support@phloclinic.co.uk or calling 020 8191 9444.

How quickly will you review and send my order?

Please allow up to 2 working weekdays for your consultation to be reviewed by our clinicians. Consultations completed after 2pm on Friday, or over the weekend, will be queued for review on the following Monday. Once approved, orders will be sent via our FREE Tracked 24 service, which can take from 1 to 3 days. Read more here about how this works for weight loss orders.

I've had a similar treatment before - do I still need to complete a questionnaire?

Yes. As your health can vary over time, we like to check in with all new and returning patients to ensure there are no new underlying health concerns that may cause issues with a treatment.

Can I place an order on behalf of someone else?

No, you can only place an order for yourself. During the questionnaire stage you’ll be asked to confirm that the item(s) are for your own use, and you’ll be asked personal medical details that are critical in our review of your order.

Is Phlo Clinic the same as Phlo Digital Pharmacy?

Phlo Clinic is an independent prescribing treatment service. We are the same team behind the NHS online pharmacy, Phlo Digital Pharmacy.

In addition to servicing our 66,500+ general prescription patients, we want to give patients better access to lifestyle and common condition treatments. We believe the future of healthcare is digital and patients need the option of faster access to on-demand healthcare and prescription medication services.

When do I pay for my order?

When you complete your order we’ll ask you to provide your card payment details, but we’ll only take payment when our clinicians approve your items*. This may show on your bank statement as a ‘pending transaction’ and you’ll need to have the funds in your bank account at the time of completing your order.

If our clinicians are unable to approve your order on medical grounds, the transaction will be cancelled at our end and the funds released from the "pending transaction" state.

*On the rare occasion where we’ve not been able to complete your consultation review within 6 days, your order total will leave your account. This usually happens because we’re performing final suitability checks and making sure the treatment requested is right for you (such as information from your GP or we’ve asked you for additional health details). If we then cannot approve your order, the full amount will be automatically refunded back to you.

Will you inform my GP?

During the online consultation, we’ll ask you to provide your GP details. If our consultation is approved, we’ll contact your GP and let them know about any treatments you start with Phlo Clinic.

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