Weight loss

Weight loss medication ordering guide for the 2024/25 festive season

Last reviewed:
November 12, 2024
|
Next review:
November 12, 2025

As the festive season approaches, please review our guide to weight loss medication ordering over this period and what to expect. Due to high demand at our clinic and with Royal Mail, timely ordering will be essential to avoid disappointment and to ensure continuation of treatment for our existing patients.

Key dates for new patients

Submit your first consultation by 12pm on Friday 13 December for delivery before Christmas.

  • New patient consultations placed after 13 December will be processed and queued for dispatch in early January 2025 on a first-come, first-serve basis.
  • All new weight loss patients are required to start on the lowest dosage to ensure safe monitoring and progress by our clinical team.
  • We will keep you updated on the progress of your consultation status via email and SMS over this period.
  • Please ensure that you provide the correct delivery address and that you will be able to receive it.

Key dates for existing patients

To ensure consistency of your treatment plan and for you to maintain your progress over the festive period, we recommend the following:

Plan Ahead: Early ordering reduces the risk of delays. Submit your renewal consultation before 12pm on Friday 13 December for pre-Christmas delivery

  • Treatment bundling: The option is available for you to order two Mounjaro pens (available from 27 November) to cover your treatments over the festive period.
  • Treatment bundling strengths: Patients can order 2 x pens of the same dosage they are currently on OR one strength up. Treatment bundling is only available for Mounjaro. For example, you can order 2x 5mg pens or 2x 7.5mg pens. You will not be able to bundle two different strengths at once.
  • Treatment bundling discount: We offer a treatment bundling discount for patients who wish to purchase 2 pens.
  • Treatment bundling is limited to one bundle per patient.
  • Please note: Treatment bundling cannot be used in conjunction with our Price Match offer.

Bundle pricing options for Mounjaro. 2.5 milligrams dosage is 300 pounds for two pens. 5 milligrams dosage is 340 pounds for two pens. 7.5 milligrams dosage is 375 pounds for two pens. 10 milligrams dosage is 395 pounds for two pens. 12.5 milligrams dosage is 415 pounds for two pens. 12.5 milligrams dosage is 415 pounds for two pens.

Weight loss standard renewal process

We know this can be an expensive time, so bundling treatments is optional for existing patients. If you choose not to bundle, please note the key dates below to ensure you have enough medication for the festive season.

We'll send email and SMS reminders in the coming weeks about reordering and key dates. We would also recommend downloading the Royal Mail app to keep track of your delivery status.

Due to high demand, our team will be especially busy, but we’re committed to maintaining our usual service quality. We will keep you updated on your order status in your Phlo Clinic account and via email and SMS.

Finally, if your delivery address will change over the holidays, please update it accordingly.

Key dates for renewal

Key date - 27 November 2024 (onwards)

Why is this important? You can order 2 x Mounjaro pens from this date to cover you for the festive season

When will I receive treatment? If ordered before 13 Dec, you will receive treatment before Christmas

What happens if I miss it? Treatment bundling is optional. You can continue to order monthly if you wish

Key date - 13 December 2024 (before 12pm)

Why is this important? The last recommended date for submitting your renewal consultation for pre-Christmas delivery

When will I receive treatment? If you submit your renewal consultation ON or BEFORE 13 December, you will receive your medication in time for Christmas

What happens if I miss it? We will continue processing as many renewal requests as we can up until the last dispatch date on Friday 20 December. Any renewal consultations received after 20 December will not arrive in time for Christmas

Key date - 20 December 2024

Why is this important? This is the last dispatch date for pre-Christmas delivery from our pharmacy

When will I receive treatment? Any renewal consultations submitted ON or BEFORE 13 December will be dispatched by Friday 20 December

What happens if I miss it? We will not be dispatching any weight loss orders for delivery between 20 and 26 December. The next earliest dispatch date from our pharmacy will be 27 December

Key dates - 25 & 26 December 2024

Why is this important? Phlo Clinic is closed

When will I receive treatment? Our team will not be processing consultations or dispatching medication deliveries on these dates

If you have an emergency please call 999 or if you require medical advice please contact NHS 111

Key date - 27 December 2024

Why is this important? If your order cannot be dispatched before Christmas, our next dispatch date will be 27 December. We will require you to “opt-in” to let us know if you will be at home to collect the delivery before 31 December

When will I receive treatment? We will dispatch any pending orders for patients who have opted-in on Friday 27 December for delivery before 31 December

What happens if I miss it? The next earliest dispatch date will be 2 January 2025

Key dates - 28 December 2024 to 1 January 2025

Why is this important? Consultations will still be processed but we will not be dispatching any weight loss orders for delivery during these dates

When will I receive treatment? The next medication dispatch date will be Thursday 2 Jan 2025

Key date - 1 January 2025

Why is this important? Phlo Clinic is closed

When will I receive treatment? Our team will not be processing consultations or dispatching medication deliveries on this date

If you have an emergency please call 999 or if you require medical advice please contact NHS 111

Key date - 2 January 2025

Why is this important? Phlo Clinic re-opens for business as usual

When will I receive treatment? Our team will process and dispatch all pending weight loss orders as normal from 2 Jan 2025. Due to high volumes, it may take up to 7 days for your order to be dispatched

Medication during the festive season FAQs

Can I get my medication between Christmas and New Year?

If your consultation was submitted after 20 December and we were unable to deliver before Christmas, we’ll aim to dispatch on 27 December. Please opt-in to confirm your availability at your delivery address between 28-31 December.

What if I run out of medication?

Plan your order in advance; we recommend placing it by 13 December. GLP-1 medications have a 4-week “washout” period, allowing a temporary pause if necessary. If paused for 4+ weeks, you’ll need to restart your treatment plan at the lowest dose.

We would recommend completing your re-order consultation as soon as possible in this case so our clinical team can process this for you.

Can I take a break from treatment over the holidays?

While we do not recommend pausing your weight loss treatment, skipping one week’s dose can boost your appetite to enjoy any holiday meals for example. If you pause your treatment for 4 weeks or more, we will require you to re-start your treatment at the lowest dosage and build back up. This is due to the 4-week washout period of GLP-1 medications.

Phlo Clinic’s festive support

Stay motivated! Enjoy yourself while maintaining your healthy habits and medication benefits. Visit our Healthcare Hub for more support.

In Case of Emergency please contact 999 or for medical advice please contact NHS 111.

Our patient care team will also be available between Christmas and New Year for order queries and patient support. You can contact us via email, live-chat and phone.  

You can read our full T&C’s here for further information on festive ordering processes.

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